FAQ

Where is the place?

It is located in the middle of Silicon Valley. 15min drive to Standford. Details will be announced after the reservation has been confirmed.

Is parking available? Free parking?

Yes. Our parking is huge. You can park there.

Is there a cancellation fee?

Yes. It is free up to 5 days from the time booked. If you cancel the reservation on the 5th day, the cancellation fee will be 50%. And 100% on the same day.

Can I use a credit card?

Yes. We have a payment system “Square” that is available if you want to pay on credit cards. You can also pay with cash and checks.

What time are check ins and outs？

Check-in is from 3:00 pm – 10:00 pm

Check-out is at 11:00 am.

Please contact us for other times (evaluated on a case by case basis).

Is it possible to stay for a long term?

Yes. Some guests are staying several months and over a year.

Is it possible to book with groups?

Yes. Other reservation situations are available, so please contact us

How about cancel policy?

Reservation is completed when payment is confirmed.

In case of a change in schedule or cancellation of the reservation, please be sure to notify us 1 week in advance. And I will carry out a refund procedure. In this case, the transfer fee, etc are paid by the customer. It will take up to 1 month to complete the refund procedure.

Cancellation after the 1-week break will be refundable up to 50% of the room charge. You can cancel within 24 hours after completion of settlement with reservation within 1 week from the reservation.

Cancellation on the same day can not be refunded for the day’s charge. For reservations after the next day, we will refund up to 50%. It will take up to 1 month to complete the refund procedure.

Is there any private rooms?

Basically it is a shared room that can accommodate 2-6 people in each room. However, if you use it in a couple or group, you can use one room as private as the same number as the number of people.

Is the room separate from men and women?

Yes. Basically we are separated by gender.

However, if you are using a couple or group, if you wish, the same room is also possible.

Can I smoke?

Although it is completely smoke-free, we have one smoking space in the yard.

Please tell me your amenities

We have everything we need at a minimum for our lives.

towel / Hairdryer / Soap / etc

Please tell me about the shared facilities

Bath · Toilet / Laundry (laundry detergent, softener) / kitchen / Working space / Tech garage / liquid crystal television / refrigerator / Pool / etc

Is there Internet environment？

Yes. Free Wi-Fi is available

Are meals included in the room rate?

All free. We offer breakfast, lunch and dinner free of charge. Drinks include water, coffee, tea, beer and soda.

What kind of food do you cook?

Breakfast is usually homemade bread or kind of sweets. like a scone, cakes, cookies. Dinner is not limited to Japanese food. We offer an international and variety of dishes every day. We also have vegetarianism and allergies, so please consult us.